VoiceBase AI takes a different approach to speech analytics, by leveraging patterns and data not recognizable to the human eye. We train custom predictive models to spot complex events and predict future customer behavior. Our Speech Analytics allow our customers to slice and dice their data, their way. Evaluate and categorize calls at scale to build scorecards, reports, dashboards and KPIs. VoiceBase automatically extracts keywords and generates overall topics from audio and video recordings to provide automatic notes which can be scanned, or used to drill-down into content. VoiceBase data can be easily used in any BI tool, such as Tableau. Our open API allows complete customization of call center data to gain insights on customer experience and business intelligence.
