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Privacy Policy

Pitchwall takes your privacy seriously. We have updated our platform to comply with GDPR standards and continue to invest in industry-leading data privacy initiatives. We believe GDPR is not just a regulation — respecting the privacy rights of users, regardless of origin, is the right thing to do.

This Privacy Policy describes what data we collect, how and why we use it, and what options you have to access, update, or delete your data.

1. What Information Do We Collect?

Personal Data

Pitchwall does not provide direct sign-up or login through its own platform. Instead, we use trusted third-party platforms for authentication, including:

  • Google (Gmail)
  • Microsoft (Email login)
  • GitHub
  • Discord

When you sign in using any of these services, we receive limited information through their respective APIs, including:

  • Name
  • Email ID
  • Unique ID
  • Profile picture

We use this basic information solely to create and manage your Pitchwall account and identity on our platform. We do not collect your passwords or any other sensitive data from these third-party providers.

Product Submission

When you submit a product on Pitchwall, you provide information that is typically public — such as:

  • Product name
  • Brief description
  • URL
  • Images and videos

2. Cookies

Cookies are small text files stored in your browser or device when you visit a website. We use cookies to:

  • Manage user sessions
  • Redirect users to correct URLs

We only collect URLs through cookies.

Additionally, third-party ad networks may use cookies and web beacons to:

  • Display ads on our website or across the web
  • Deliver targeted, interest-based advertising

These cookies do not personally identify you. You can deactivate or block these cookies at any time (see Opt-Out Options below).

3. Payment-Related Information

When you make a payment on Pitchwall, we only store:

  • Amount paid
  • Product purchased

All other payment data (such as card details, billing info, etc.) is securely collected, stored, and processed by our trusted payment partners:

  • PayPal
  • Stripe

4. Third-Party Tools and Analytics

Pitchwall uses trusted third-party tools to help us operate, analyze, and improve our platform. These third parties may collect anonymized usage data or cookies to analyze traffic or display ads. Your interactions with these tools are governed by the privacy policies of the respective providers.

Below are the tools currently in use:

Analytics

  • Google Analytics — Used for visitor behavior and demographic reporting. Learn more or opt out
  • PostHog — Used for product analytics and usage insights. Learn more
  • Cloudflare — Used for analytics, performance optimization, and security. Learn more

Feedback Collection

  • Tally.so — Used to collect user feedback and suggestions. Learn more

Email and Newsletter Services

  • Beehiiv — Used to send newsletters and manage subscriber lists. Learn more
  • EmailOctopus — Used for email campaign delivery and list management. Learn more

Error Reporting

  • Sentry — Used to detect and fix technical bugs. Learn more

Payment Providers

5. How We Use Information

We collect minimal data and use it only for essential functions, such as:

  • Creating and managing your Pitchwall account
  • Delivering, improving, and optimizing our services
  • Processing payments
  • Sending newsletters and service updates
  • Understanding user behavior to enhance user experience
  • Serving relevant advertisements
  • Ensuring platform security and reliability

6. Opt-Out Options

Cookies / Web Beacons

You can block or delete cookies anytime. Refer to the following browser guides:

Newsletter Emails

You can unsubscribe from Pitchwall newsletters anytime using the Unsubscribe link at the bottom of each email.

7. Data Security

We take data security seriously and follow industry-standard practices to protect your personal information, including encryption where applicable.

You are responsible for keeping your password confidential (if any credentials are used through third-party logins). If you believe your account has been compromised, please contact us immediately at support@pitchwall.co.

8. Access, Update, or Delete Your Data

You can easily access, view, update, or delete your personal data by signing into your account and visiting: Edit Profile > Account

You may also email us at support@pitchwall.co for help with:

  • Account deletion
  • Email address changes
  • Data access or portability requests

You can delete your account, products, posts, or comments directly from your account dashboard.

9. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or how we handle your data, please reach out at: 📧 support@pitchwall.co or use our Contact Form