ViiBE is the web technology of video assistance and ticketing system designed for technical support and after-sales services. ViiBE promises the best remote diagnosis thanks to live video streaming combined with AR and collaborative tools. ViiBE helps you optimise your customer experience and reduce on-site travels. ViiBE provides a dedicated subdomain of ViiBE that is personalised for all clients. In the communication interface, a help desk agent can send a link to the person in need of assistance to start the call. In one click and without download, this person will have access to a ViiBE video communication with the expert. They can then use various collaborative tools to diagnose and solve the problem. ViiBE is compatible with all devices (phones, tablets and desktops) as well as Realwear connected glasses. ViiBE call features (non-exhaustive): - Red laser pointer for the live video feed - High-quality snapshots and annotations - Sending and saving files - Chatbox - Screen sharing - Switching between the front & back camera When the communication ends, both the call center agent and customer are asked to give their opinions about the quality of the call. This exit ticket helps track KPIs such as NPS, FCR, and customer satisfaction.
