SympoQ

SympoQ is AI-driven helpdesk software agile teams and startups use to manage and automate customer support process from a single portal using Shared email Inbox, Support Portal, Live Chat, and Web Widget. It allows customers to get helpful and effective support based on their individual questions and requests SympoQ transforms customer support from using separate email inboxes to a robust support system that keeps customers informed and in control of their issues. The built-in categorization and assignment forms allow agents to take requests and assign them to the right functional area or named agents to follow-up. It can be used as a back-end support ticket software or as a front-end, full-featured help desk system. The back end features allow customers and agents to submit and track support tickets by a common email service without ever knowing what's behind the scene. Each arrived email message, whether a new message or a reply is transparently stored into the ticket database. When used as a front-end helpdesk system, both customers and agents can access a dedicated portal with a custom designed layout, options, and data required to manage requests and tickets according to their roles and permissions.