Spool scans Zoom calls and generates ideal sales scripts automatically. It processes Zoom transcripts from sales and team meetings and automatically composes the best possible sales scripts per customer use-case. The auto-generated scripts are stored to Spool workspace right after each Zoom call. When a team member faces a relevant customer case on Zoom or in some of the integrated channels like CRM platforms, Spool detects the topic using keywords and sends to the sales rep a footnote that includes the ideal sales micro-script in order to manage the case in the best possible way. When for example a prospect customer discusses pricing & budget, Spool presents to the rep suggested micro-scripts along with a brief list of talking points that have been successfully used in the past in similar customers and similar use-case (e.g: Medium-sized fashion retailer based in NYC worries about price of the entry plan). Micro-scripts and talking points can be also used in several communication channels & touch points like video calls, email campaigns, customer chat, social media posts, etc when relevant cases are communicated. Spool utilizes collective experience and knowledge, so it works better than individual guesswork and it is automated, so it saves a lot of time from administrative tasks related with content search and content creation.
