ServiceDock is a customer experience management platform specifically designed for retail and service groups. ServiceDock is the best way to capture structured feedback in physical locations. Our software enables you to develop digital relationships with your customers, which helps you improve customer experience across your locations, build loyalty and increase sales. Our Feedback Module helps you: - capture feedback via messaging apps & our interactive web form; - benchmark performance across the group with location specific feedback; - follow-up with customers in real-time directly from within ServiceDock; - identify training needs & other insights from our intuitive dashboard. Our Customer Service Module helps you: - provide customer service via messaging apps, social networks & web chat; - easily switch from public to private chats; - increase efficiency by up to 3X compared to phone support; - drive sales by sending promotional messages during customer interactions
