Risotto

Risotto is an AI-powered tool designed to streamline IT support within the popular team collaboration platform, Slack. It functions as an AI help desk, automating ticket management, answering common queries, and handling software requests. The main goal of Risotto is to enhance IT productivity and secure operations. Its key features include automated ticket creation, routing, workflows, support in direct messaging and public channels, and synchronization with your choice of ticketing system. Additionally, it has the ability to learn from existing knowledge-base and past tickets to effectively handle recurring questions. Risotto also automates software access approval workflows and offers time-based access, providing an extra layer of security. It integrates with identity providers like Okta and Google Workspace and supports notable knowledge stores such as Notion and Confluence. With its continuous learning feature, Risotto can handle access requests through natural language and increase IT security. Ultimately, Risotto is a tool designed to save time and money, improve security, and provide a better employee experience by alleviating the need for constant human intervention in common IT tasks.