ProProfs Help Desk is a customer service tool that allows agents to effectively track and resolve user requests and issues. Help desk software Businesses today increasingly use a cloud-based help desk ticketing system due to its plethora of benefits. Its shared inbox feature helps agents to view, access, and assign tasks to the concerned individual or, team. They can prioritize, label, and mark tickets that need immediate attention. With canned responses and automated messages, agents can automatically communicate with their customers and keep them up-to-date. The help desk software also helps managers to set up workflow rules around filters, priorities, and service level agreements (SLAs). Features: Canned responses and rule-based automated messages Shared inbox Ticket prioritization Collaborative email Issue tracking in one place Timely response with child tickets Tickets surveys Email Integration Instant support Faster ticket resolution Anytime, anywhere access Incident management
