O3 has created Outreach, which helps everyday businesses (especially those with many direct employee-to-customer interactions) to tap into what their customers are really thinking by automatically sending out a short, 2 question text messages to customers after an interaction. Customers respond back at rates 5 times higher than email, the majority within 1 hour, with exactly what the business needs to hear. Plus, the happiest customers can be directed to online review sites to boost the company's ratings (seeing 200-300% increases) and negative experiences are immediately flagged so the business can take care of those customers and reduce churn by up to 10%.
