Parlor.io is a Feedback Management System designed to organize all feedback into a single system of record, quantify the highest impact needs, and automatically close the loop with your users. We do this in three ways: 1. Collect & Organize Feedback: Aggregate feedback from any source – product, support, or sales – into a single system of record to catalogue critical feedback trends. Popular features: • Customizable in-moment surveys • In-product feature requests & bug reports • Live chat, Slack, and support ticketing integrations 2. Prioritize & Validate Feedback: Identify the most pervasive and impactful user needs, prioritized by request volume, revenue, and customer sentiment. Popular features: • User voting on requests • Salesforce and JIRA integrations • Merge similar feedback to clearly quantify impact. 3. Communicate & Educate your users: Parlor closes the loop by automatically communicating progress and improvements back to users as their individual needs are addressed. Popular features: • In-app release notes • Dynamically segmented user cohorts • Automatic status updates on user requests Plus, Parlor connects directly to the tools that matter, including live chat, ticketing systems, CRMs, JIRA, and Slack. So, all important customer information can be used to measure the impact of collected feedback, which allows your Product and Customer teams to prioritize their work.
