OneTone.ai Automated Supervisor is an AI-powered tool for Customer Support & QA Leaders, which automates quality supervision of all written customer communications. By using OneTone.ai you can: Save 25%-50% of your CS & QA Leaders' and Supervisors' time. Compare the qualities of your agents within a minute based on real-time data from 100% of their conversations. Replace manual reviewing and improving (feedback) of your customer support agents with the automated AI solution. Get a quality comparison of all your multi-language agents. OneTone.ai monitors issues such as: Missing CTA (Call-To-Action, e.g. not link added to the product, no solution provided, etc.) Negative tone, Vulgar words, Arguing, Spelling mistakes, Company Code mistakes Not answering all the customer questions Solving a customer request incorrectly OneTone.ai is powered by highly advanced AI technology using similar algorithms like ChatGPT from OpenAI. It helps Customer Service and Quality Assurance teams increase Customer Satisfaction and improve metrics such as Agent Quality Score, NPS, CSAT, etc. OneTone.ai brings real value to all companies heavily interacting with their customers in a written form (answering 100+ customer emails/chats per day & having 10+ agents). Explore more at www.OneTone.ai
Explore By Topic