Obie.ai

Obie delivers answers to common questions and expert-verified knowledge within the flow of work. Enable better self-serve access to all frequently asked questions, documents, and your company knowledge base. We’ve also embedded Obie right in the places you work including Slack, Confluence, Jira Service Desk, Google Drive, Dropbox and much more; so there is no need to change existing habits. Obie becomes an intelligent knowledge base that will help document internal knowledge and make it instantly accessible from wherever employees work. More than just an internal knowledge base, Obie serves as each employee’s virtual support agent to scale success and productivity. With built-in authoring tools, Obie enables fast and rich knowledge sharing. Integrate the information you already have into one source of truth with ease and privacy. Obie helps you build an internal FAQ system, streamline your process of onboarding employees, discover unanswered questions, common issues, and employee requests. Use this data to influence business decisions and shape knowledge creation. This will enable you to reduce time to resolution and improve service desk SLA. Obie enables your team to do the best work by proactively ensuring everyone has access to the most up-to-date information. If Obie doesn't recognize what an employee is looking for, an answer can be crowdsourced from a colleague or routed to your existing service desk.