Mixoper is an augmented visual support system where both user in problem and the support agent can connect with each other and where the former can show the exact problem and agent can give step by step solution how to solve in real time. The user can see how to solve the problem through screen annotations and hand gestures of the agent and solve the problem himself without waiting for onsite arrival of agent. Today whenever anyone face any problem or technical issue they reach to customer support agents via phone. Mere verbal explanation on phone is not enough most of the times to understand the problem scenario. Lack of any visual information results in blind diagnosis of the problem and results in frustration and stressful experience for support agents and sometimes they completely fail to solve the problem. Mixoper gives support agents the ability to see exactly what the customer is experiencing through the camera on a mobile device.
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