Kribik is a powerful and comprehensive help desk and project management platform designed to streamline communication, integrate code changes effortlessly, and enhance project planning with confidence. Built and maintained by Findon Software, Kribik combines robust functionality with affordable pricing, making it an ideal alternative to more expensive solutions like Jira. Key features include seamless GIT integration, enabling teams to directly link tickets to code changes, ensuring clear traceability of commits and streamlining code reviews. Its intuitive Kanban boards, task estimation, sprint planning, and integrated timesheets ensure your team remains organized, efficient, and on schedule. Kribik incorporates innovative AI agents powered by OpenAI, dramatically reducing costs for suggested ticket replies and automatic categorization. Users can leverage their own OpenAI API keys, ensuring substantial savings compared to other AI-driven help desk solutions. The platform also simplifies remote support through integrated video and screen sharing via WebRTC, allowing users to effortlessly send remote support invites directly from the platform. Communication is centralized through built-in email handling, complemented by a comprehensive CMS documentation tool to keep essential information clearly organized and easily accessible. Advanced SLA management tools allow customization and tracking of service-level agreements, ensuring reliable customer service delivery. Users can fully customize email templates to maintain consistent branding and messaging. Kribik's PWA mobile application ensures seamless notifications and updates on the go, accessible directly from the browser without additional downloads or installations.
