Kolank (https://kolank.ai/) builds AI agents for freight brokers to automate repetitive operational work in brokerage teams. The platform centralizes multi-channel logistics communication (text, email, Google Chat, WhatsApp, Telegram, and phone) and turns conversations and documents into structured actions: customer shipment status updates, carrier onboarding and verification, rate negotiation support, load tracking and proactive exception handling, document collection (rate confirmations, BOLs, PODs), TMS-style data entry, and invoice workflows. Kolank is designed for multi-tenant B2B brokerages that want to reduce reliance on offshore staffing, minimize errors, and deliver faster, consistent customer and carrier service through freight broker automation and AI-driven workflows. How It Works Kolank connects to your existing communication channels and monitors incoming messages from carriers, drivers, and customers. AI agents automatically classify messages, extract key data (pickup times, delivery updates, document attachments), and trigger the right workflow whether that's updating load status, sending a check call, requesting a missing POD, or escalating an exception to your team. Key Capabilities → Load Tracking & Check Calls: Automated driver check-ins, ETA updates, and proactive delay notifications to customers → Carrier Communication: AI-powered rate negotiation, capacity requests, and carrier onboarding across all channels → Document Processing: Automatic extraction and filing of BOLs, PODs, rate confirmations, and carrier packets → Customer Updates: Real-time shipment status notifications and delivery confirmations → Exception Handling: Instant alerts for breakdowns, detention, temperature issues, and missed appointments → Invoice Automation: Carrier invoice matching, discrepancy detection, and payment prep Built for Freight Brokers Unlike generic AI tools, Kolank understands freight. It knows the difference between a dry van and a reefer, recognizes MC and DOT numbers, calculates lane rates, and speaks the language of dispatchers, carriers, and shippers. Every workflow is purpose-built for logistics operations. Why Brokerages Choose Kolank • 24/7 coverage without adding headcount • Consistent, error-free communication across channels • Faster response times to carriers and customers • Reduced manual data entry and document handling • Full visibility into every conversation and action Who It's For Small to mid-sized freight brokerages running 5-100+ loads per week. Operations teams stretche