Helpinbox.io is a new age customer support suite that empowers you with everything and anything required in delivering an exceptional experience to your customers. HelpInbox.io can be deployed in the Cloud & On-premise – separately or as a part of a larger Service Desk operation to enable contact centers to improve their organization’s helpdesk services. Auto Assign - Automatic allocation of the tickets based on the set of configurable business rules. Motivational Dashboard - Graphical presentation of the activities on agent screen itself, for keeping them informed and motivated about their achievements. Performance Analytics -Create multiple SLA policies to accommodate the expectations of customers and agents for response and resolution. Save & Schedule - Filter any report based on various properties and save it to quickly open it any time you want. Also, schedule the auto sender to send these saved reports to receive them in your inbox periodically. Actionable - Define actionable for happy customers and happy agents based on the data outcome of reports.
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