Gistly is an AI observability platform that monitors every voice conversation in contact centers and BPOs. It automatically transcribes calls in 10+ languages including Hindi-English code-switching, scores them against custom QA scorecards, and flags compliance violations in real time. Instead of manually reviewing 2-5% of calls, QA teams get automated scoring on 100% of interactions. The platform surfaces coaching opportunities, tracks agent performance trends, and monitors regulatory compliance under DPDP Act and GDPR. It deploys in 48 hours and works with existing telephony systems.
