Freshcaller is a call center software for startups and small teams. Freshcaller lets businesses/teams set-up and run a powerful call center without spending a lot of time and money. It is suited for phone teams of size 1- 30. You can create custom greeting texts based on specific call scenarios. The nested Interactive Voice Response (IVR) system allows you to provide a detailed set of options to your callers. The call queues in lets you make smart escalations based on your agent availability as well as business hour setting. Businesses can choose to record all their phone conversations. Call Monitoring & Barging allows supervisors to listen and speak to customers real-time. Your team will always engage in contextual conversations with your callers.
