TravelPerk’s new feature — called FlexiPerk — lets users cancel all legs and elements of their trip and obtain a full refund, minus a 10% fee added to each booked element (though TravelPerk says 90% is the minimum guaranteed refund; if it can get more it pledges to pass that back to the customer too). Meir contrasts that with what he says is the typical choice for businesses saddled with legacy travel booking platforms: Paying over the odds for a flexible fare (he claims that on average these cost 60% more than standard fares), or being forced to go through “complex and time-consuming refund processes.” So, basically, for a tenth of the price of the trip the FlexiPerk promise is full flexibility to cancel — even just a couple of hours prior to when you were supposed to leave.
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