Customer feedback is really more important than what we normally think, and managing it is not easy. If you don't listen to your users you might end up building features that nobody wants, and your users might feel discouraged if they see that their suggestions get no answer at all. So, how is Fidlio going to help me? - You'll get all the feedback and suggestions in one single place. You just have to share your URL with your users. - Your users will see what others already suggested, even when they create a new suggestion. Their idea might have already been posted. Avoid getting duplicate suggestions. - Your users will be able to vote and comment on other suggestions. The conversation that might take place between them is really useful. - They will get an email when you change the status of a feature. It's important for them to know that you plan to build what they suggested. - They will get an email when you finally release that feature. They'll love to know that their suggestions are really taken care of. - All your users can see that information in the Roadmap (a list of the planned features) and the Changelog (a list of the completed features) - If you put the Cost and the Usage frequency of that feature (only you will see that information) you'll get a really useful "Gold&Coal" chart, that will help you decide which features should you build, based on that information and the number of votes a suggestion has.
