Managing all the platforms for customer engagement and changelog is a lot of work for companies, especially SMEs that don’t have enough human resources. We have Doran on the table as a platform integrating customer feedback collection, insights suggesting and communicating public roadmaps. Let’s deep dive into the three main core publications of posts, ideas, and a roadmap! With posts, this is the place for your company news, latest updates, and notes. Through a few clicks and easy processes like any social media platform, your SaaS companies can know what your target audience is thinking as there are 3 options of reaction: Happy, Neutral and Sad. Next up is about ideas. Ideas section is an incubator for insights as this is the place where customers can freely suggest whatever they think is suitable for the product. Last but not least is the roadmap section. Roadmap section enables you to conceptualize the timeline of your product to make it easier for customers to keep track of your tiniest updates. Doran is a comprehensive solution for SaaS businesses who are looking to connect and engage more closely with customers through collecting feedback and encouraging customers to suggest what features they want to have in the product.
