Cugic aims to provide a high-end conversational experience to its global customer base. Besides the general discussion related to its customer-centric approach, registering unparalleled satisfaction ratings, and being quicker than an email and phone call, the live chat software giant is all out to offer some of the equally powerful technical benefits as well. One of the biggest and obvious benefits is the convenience Cugic offers for the agents enabling them to deal with multiple chats simultaneously, provide instant responses to the customers, and report a staggering 300% increase in the sales conversion.
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