-Live chat is too much work Nothing frustrates your website visitors more than the fact your Live Chat is left unattended. They type something in, by the time you reply — they're gone. With Continually, you can start responding automatically, out of hours — or across different time zones. -Businesses that respond faster close more sales People’s expectations on response times have changed, yet most businesses still offer impersonal web forms as the primary way to get in touch. Forms usually ask for too much information, then you wait for days for a response — if you’re lucky enough to get one.
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