What is a Chatbot? A chatbot is a computer program or software that simulates human conversation. They are designed to process language, either spoken or text, and perform predefined actions. Some AI-based chatbots are already pervasive and may already be in your home like Alexa or in your pocket like Siri. Chatbots allow companies to personalize the customer journey like never before. They have emerged across messaging platforms like Facebook Messenger, Slack, Kik and Telegram and allow customers to achieve their goals more quickly.