Augment CXM integrates directly into your customer contact center software and ensures that your brand will never lose a customer again to poor customer service. We do this by analyzing 100% of customer conversations, predicting customer satisfaction mid-conversation, recommending the best responses to customer queries and escalating issues - before a customer becomes upset - by utilizing state of the art artificial intelligence. Our Fortune 500 clients report a 30% gain in agent efficiency, a 44% increase sales conversion rates, and a 15% growth in customer satisfaction.
