Welcome to the world of experience automation! Customer experience is now a key differentiator for top organisations, and automation gives brands more time to focus on high priority initiatives. 2 Steps is a groundbreaking capability that enables organisations to automate customer interaction with applications. 2 Steps delivers valuable insight into how product changes affect customer experience for development teams, product managers and IT operations. NO CODING REQUIRED Setting up automation is fast and simple. Use the application as a user normally would and watch 2 Steps do the rest. ANY PLATFORM Our patented automation capability lets 2 Steps work with any platform, from mobile to mainframe and everything in between. Applications with 2-factor authentication can also be automated using 2 Steps. VIDEO REPLAY Have you tried explaining platform issues to people outside of development, operations or security? You’ve probably heard “In English, please”. How do you solve that? What if you could replay the platform issue on demand? Show, instead of tell, with 2 Steps. BUILT FOR SPLUNK From the beginning we saw the power of delivering an experience automation capability for Splunk customers. Organisations prefer one pane of glass when viewing critical business metrics. 2 Steps delivers data and video replays directly into the Splunk dashboard. IT Operations require one incident management platform. 2 Steps integrates into your platform of choice (VictorOps, xMatters, ServiceNow, PagerDuty). Connect 2 Steps experience data to other data assets in Splunk and let IT teams grasp the root cause of issues fast and reduce MTTR (Mean Time To Resolution).
